Meliora @ 2026
MeliOra Elite Wellness (“MeliOra,” “we,” “us,” or “our”) is committed to protecting your privacy with the highest level of discretion, professionalism, and security.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you:
• Visit our website
• Schedule services
• Complete intake or consent forms
• Communicate with us by phone, text, email, or online
• Participate in telehealth services
• Engage in concierge traveling wellness or medical services
If information qualifies as Protected Health Information (PHI), it is governed by our separate
HIPAA Notice of Privacy Practices, available here: melioraelitewellness.com/hipaa
1. INFORMATION WE COLLECT
A. Information You Provide
We may collect:
• Name
• Email address
• Phone number
• Mailing or service address
• Date of birth
• Payment and billing details
• Appointment details
• Health history and intake information
• Treatment preferences
• Photographs (if voluntarily submitted)
• Communications you send to us
Some of this information may qualify as Sensitive Personal Information or Protected Health Information (PHI).
B. Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Device type
• Browser type
• Pages viewed
• Date and time of access
• Referring website
• Cookie and tracking data
C. Information from Third Parties
We may receive information from:
• Scheduling platforms
• Secure telehealth providers
• Payment processors
• Cloud hosting providers
• Analytics services
• Marketing platforms (if applicable)
All vendors with access to PHI are required to sign appropriate confidentiality agreements and, where applicable, Business Associate Agreements (BAAs).
2. LEGAL BASIS FOR PROCESSING INFORMATION
We process personal information based on:
• Your consent
• Performance of a service agreement
• Compliance with legal obligations
• Legitimate business interests such as service improvement and security
Health-related information is processed only as permitted by healthcare laws, including HIPAA where applicable.
3. HOW WE USE YOUR INFORMATION
We use personal information to:
• Provide wellness and medical services
• Coordinate care and follow-ups
• Schedule and manage appointments
• Process payments
• Communicate service updates
• Improve website performance
• Maintain system security
• Comply with legal and regulatory obligations
We do not sell your personal information.
We do not share health information for advertising purposes.
4. TEXT MESSAGES (SMS), PHONE, AND EMAIL COMMUNICATIONS
Service-Related Communications
We may send appointment confirmations, reminders, service updates, and billing notifications
Mobile Privacy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
Marketing Communications
If you opt in, we may send promotional messages.
You may opt out at any time by:
• Replying STOP to SMS
• Clicking “unsubscribe” in emails
• Contacting us directly
Message and data rates may apply.
Electronic communications may not always be encrypted. By communicating electronically, you acknowledge and accept associated privacy risks.
5. TELEHEALTH & DIGITAL CARE SERVICES
If you participate in telehealth services:
• Sessions are conducted using secure platforms
• Sessions are documented in your medical record
• Telehealth may require separate informed consent
• You are responsible for ensuring privacy on your personal device and network
6. COOKIES & TRACKING TECHNOLOGIES
We may use cookies and similar technologies to:
• Improve website functionality
• Analyze visitor behavior
• Enhance user experience
You may disable cookies through your browser settings.
Some browsers support “Do Not Track” signals. Our website may not respond to all such signals.
7. DATA SECURITY
We implement administrative, technical, and physical safeguards designed to protect personal information and PHI.
These include:
• Secure hosting environments
• Encrypted communications where applicable
• Access controls
• Vendor compliance agreements
No system is completely secure. If you believe your information has been compromised, contact us immediately at:
mespinet@melioraelitewellness.com
8. DATA RETENTION
We retain personal information only as long as necessary for:
• Service delivery
• Legal and regulatory compliance
• Business operations
• Record retention requirements
Medical records are retained in accordance with healthcare laws and professional standards.
9. SENSITIVE PERSONAL INFORMATION
We collect sensitive information such as health history, date of birth, and treatment details solely for:
• Providing healthcare or wellness services
• Compliance with legal obligations
• Ensuring safety and treatment accuracy
Sensitive information is not used for profiling, advertising, or unrelated marketing.
10. DATA SHARING & DISCLOSURE PRACTICES
We may share information with:
• Payment processors (PCI-compliant providers)
• Scheduling and practice management platforms
• Secure telehealth providers
• IT and cloud hosting providers
• Legal or regulatory authorities when required
We do not sell personal information.
We do not share personal information for cross-context behavioral advertising.
Where PHI is involved, disclosures are governed by our HIPAA Notice of Privacy Practices.
11. PAYMENT PROCESSING
Payments are processed through secure third-party providers compliant with industry security standards.
We do not store full credit card numbers on our servers.
12. BREACH NOTIFICATION
In the event of a data breach involving personal information or PHI, we will provide notification as required under:
• HIPAA breach notification rules
• Applicable state data breach laws
• Federal Trade Commission requirements where applicable
13. CLOUD STORAGE & DATA LOCATION
Information may be stored on secure cloud servers operated by reputable service providers.
Data may be stored in the United States and processed in accordance with applicable laws.
14. YOUR PRIVACY RIGHTS
Depending on your state of residence, you may have the right to:
• Access personal information
• Request correction
• Request deletion
• Request restriction of certain processing
• Opt out of specific data uses
To submit a request, email: mespinet@melioraelitewellness.com
We may verify your identity before fulfilling requests.
Health information rights are described in our HIPAA Notice of Privacy Practices.
15. CHILDREN’S PRIVACY
Our services are not directed to children under 13 without appropriate parental consent.
16. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates indicates acceptance of the revised policy.
