Privacy Policy

MeliOra Elite Wellness (“MeliOra,” “we,” “us,” or “our”) is committed to protecting your privacy with the highest level of discretion, professionalism, and security.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you:

If information qualifies as Protected Health Information (PHI), it is governed by our separate HIPAA Notice of Privacy Practices , available here: melioraelitewellness.com/hipaa

1. INFORMATION WE COLLECT

A. Information You Provide

We may collect:

Some of this information may qualify as Sensitive Personal Information or Protected Health Information (PHI).

B. Automatically Collected Information

When you visit our website, we may collect:

C. Information from Third Parties

We may receive information from:

All vendors with access to PHI are required to sign appropriate confidentiality agreements and, where applicable, Business Associate Agreements (BAAs).

2. LEGAL BASIS FOR PROCESSING INFORMATION

We process personal information based on:

Health-related information is processed only as permitted by healthcare laws, including HIPAA where applicable.

3. HOW WE USE YOUR INFORMATION

We use personal information to:

We do not sell your personal information.

We do not share health information for advertising purposes.

4. TEXT MESSAGES (SMS), PHONE, AND EMAIL COMMUNICATIONS

Service-Related Communications

We may send appointment confirmations, reminders, service updates, and billing notifications

Mobile Privacy No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

Marketing Communications

If you opt in, we may send promotional messages.

You may opt out at any time by:

Message and data rates may apply.

Electronic communications may not always be encrypted. By communicating electronically, you acknowledge and accept associated privacy risks.

5. TELEHEALTH & DIGITAL CARE SERVICES

If you participate in telehealth services:

6. COOKIES & TRACKING TECHNOLOGIES

We may use cookies and similar technologies to:

You may disable cookies through your browser settings.

Some browsers support “Do Not Track” signals. Our website may not respond to all such signals.

7. DATA SECURITY

We implement administrative, technical, and physical safeguards designed to protect personal information and PHI.

These include:

No system is completely secure. If you believe your information has been compromised, contact us immediately at: mespinet@melioraelitewellness.com

8. DATA RETENTION

We retain personal information only as long as necessary for:

Medical records are retained in accordance with healthcare laws and professional standards.

9. SENSITIVE PERSONAL INFORMATION

We collect sensitive information such as health history, date of birth, and treatment details solely for:

Sensitive information is not used for profiling, advertising, or unrelated marketing.

10. DATA SHARING & DISCLOSURE PRACTICES

We may share information with:

We do not sell personal information.

We do not share personal information for cross-context behavioral advertising.

Where PHI is involved, disclosures are governed by our HIPAA Notice of Privacy Practices.

11. PAYMENT PROCESSING

Payments are processed through secure third-party providers compliant with industry security standards.

We do not store full credit card numbers on our servers.

12. BREACH NOTIFICATION

In the event of a data breach involving personal information or PHI, we will provide notification as required under:

13. CLOUD STORAGE & DATA LOCATION

Information may be stored on secure cloud servers operated by reputable service providers.

Data may be stored in the United States and processed in accordance with applicable laws.

14. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have the right to:

To submit a request, email: mespinet@melioraelitewellness.com

We may verify your identity before fulfilling requests.

Health information rights are described in our HIPAA Notice of Privacy Practices.

15. CHILDREN’S PRIVACY

Our services are not directed to children under 13 without appropriate parental consent.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates indicates acceptance of the revised policy.

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